Gambling FAQ ( Frequently asked questions)
Are online casinos legal in Italy?
Yes, if they have the concession authorized by the Italian Revenue Agency and Monopoly. The AAMS symbol and license number must be displayed on the home page of the site.
Is it possible to play for free?
Not always. Some online agencies allow you to play for free to learn about the various games offered. But only for a short period of time. Many other agencies, do not.
Is there a gambling bonus?
Yes, bookmakers offer a welcome bonus for new customers who register. They offer a bonus for the casino, poker and bingo. All the information is in the promotions.
What does live casino mean?
The agencies present live streaming and you can play casino games in real time. All live operations are transparent.
When can I play?
Any time of day. Games are active 24 hours a day.
How can I learn to play casino?
All online agencies dedicate extensive pages with instructions for playing casinos and other gambling games. Usually, you can find the explanations in “rules of the game”.
Can I play scratch cards?
Yes. Most bookmakers have a space dedicated to scratch cards.
What is the maximum win?
At 2 million euros.
How can I collect my winnings?
Up to 10 thousand euros, the money will be directed to your gaming account. For higher amounts, you will have to make a request to the National Lottery Prize Office.
Can I play Bingo?
Sure, in all the agencies that have the game. Usually all the games are highlighted on the home page along with sports betting, casino and poker.
How much does a Bingo card cost?
Each Bingo room offers different situations. You can enter the details of the Rooms and read the cost and game times.
What if I win with another player?
The winnings will be split between you and the other winner.
Do bookmakers have a customer service?
Of course. The service is reachable by phone and email. For a timely response, you can use the live chat within their sites.
Can I join a poker tournament?
Of course. You need to register for the tournament.
I can’t find my winnings in my gaming account. Why?
It is possible that we are not aligned with the real-time data. Wait a while and if the error remains contact the support service.
What card games are offered?
Each agency has numerous card games. Enter their space and you can see all the games offered.
What is a 4-a-side tournament?
It is a card tournament where 4 players sit at the table.
What is a 4-in-2 tournament?
It is a tournament where 4 players are needed but only 2 are present. The 2 customers will also play with the cards of the member of the couple.
What does guaranteed prize pool mean?
This means that the minimum prize pool is guaranteed regardless of the number of participants.
Can I ask for help during a game?
Of course. There is a help button that you can press if you need help.
When can I play the lottery?
Monday, Wednesday, Friday and Sunday from 00:00 to 23:59
How much can I play the lottery?
The minimum bet is 1 euro. The maximum is 200 euros.
Maximum lottery win?
The maximum prize is 6 million euros.
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